HOW IT WORKS
1. Check out our inventory and let us know your wish list. Fill your cart and complete check out. You will not be charged or asked for payment through the site. Feel free to simply email or give us a call. You are also welcome to call to schedule a time to view the collection in person.
2. Once we have your order, we will send you a proposal. We will hold your requested items for up to one week while you review. If you accept the proposal, you will need to submit a 50% non-refundable deposit. Once we’ve received your deposit, the items you’ve requested will be officially reserved for the day(s) covering your event. The remainder of your balance will be due 2 weeks prior to the event date.
3. Our team lead will reach out to you at least two weeks prior to the event to confirm the logistical details of your delivery.
4. On the day of your event, if you have chosen delivery, our team will deliver so that you can relax and enjoy the day.
QUESTIONS + ANSWERS
Q. WHAT ARE SPECIALTY RENTALS?
We at Picked Rentals are pioneers in a new movement of niche (or specialty) rentals that appeal to folks wanting more than what "full-line" rental companies offer. In a lot of ways, we're the icing on the cake. We search all over the world for vintage and modern design-forward pieces to raise the bar in event styling and create customized and memorable events. We are not interested in doing what has been done before; but rather, something fresh and new that expresses your unique style.
Q. I LOVE YOUR GOODS AND WANT TO USE YOUR RENTALS FOR MY EVENT. NOW WHAT?
You have a number of different options to start the proposal process. You can easily fill your cart through the website, request a quote through the contact form on the website, or just give us a jingle at 937-631-3690. We pride ourselves in turning around requests within 24 hours so you can have all the necessary information to make your event dreams a reality.
Q. HOW FAR DO YOU DELIVER?
We mostly stick to Columbus, OH and surrounding areas, but are willing to venture out! We deliver within a 30 mile radius of Columbus for $75-$125 depending on the order size. Deliveries outside of this area will be subject to additional fees.
Q. DO YOU HAVE A MINIMUM?
We accept orders of $300 and more for rentals requiring delivery. We want to make sure you receive the best quality without running our small crew too thin. We hope to show you how we can easily help meet the minimum with our wide variety of rentals. Orders of lesser amount are accepted and might qualify for Will Call. Please see our Policies for Will Call guidelines.
Q. HOW DO I RESERVE MY GOODS?
When a proposal is made, your items are reserved for 72 hours. If you choose to move forward with your order, we accept a 50% deposit along with a credit card on file and signed contract agreement to confirm.
Q. WHEN DO I PAY MY REMAINING BALANCE?
10 days prior to your scheduled delivery date.
Q. CAN I CHANGE MY ORDER AFTER SIGNING THE CONTRACT?
Yes, you have up until 90 days out from an event to make any changes you need. After that point, we allow swaps for items of equal or greater value or rental additions. Additional deposit amount may apply.
Q. DO YOU HAVE A CANCELLATION POLICY?
We understand things come up making you unable to follow through with your rental contract. We honor full refunds if you decide to cancel at least 90 days before your event. If within 90 days, we retain the full deposit (50% of the order amount). If order is canceled within a week of the scheduled delivery date, we retain the full order amount.
Q. OOPS, I BROKE IT.
Accidents happen. For our tabletop service items, we require clients to accept a damage waiver of 10%. Tabletop items returned damaged due to negligence or misuse will be assessed a fee of three to five times the rental rate. For our furniture and non-tabletop items, we first try to fix and clean ourselves. If the item is beyond repair and needs to be removed from inventory, we will assess the value at three to five times the rental rate or the actual replacement cost. If the item is fixable, the client will be liable for the repair cost.
Q. IF I DON’T WANT DELIVERY, CAN I JUST PICK UP MY ITEMS MYSELF?
For our smaller items and non-breakable items (ie: rugs, pillows, candlesticks, chalkboards, etc.) we allow you to pick up and return these using your own covered vehicle. It is important to understand the size of the items before picking up in order to make sure they will fit in your transport. Our team is happy to help assist in determining the appropriate vehicle size for the order. For our larger furniture pieces and breakables, we need our professional crew to handle their transport. We have learned through the years that because of the delicacy of our unique pieces, they are best handled by our trained staff. Plus, this allows our clients to rest easier knowing they won't be held responsible for any damages that might be endured during the moving process.
Q. HOW DO THE RENTALS GET RETURNED?
If you’ve opted for delivery, then pick up is included. Please leave the items exactly where we dropped them off. If you’ve picked up the items yourself as Will Call, then the items need to be returned by the next business day after the event.
Q. DO YOU OFFER A WEEKLY/MONTHLY RENTAL RATE?
Yes, we offer a dandy of a deal for our customers requiring our loot on a weekly or monthly basis. This is a great option for movie sets, home staging, pop-up shops, long term needs, window displays, or what have you. Contact us for more information regarding our rental rates.
Q. WILL YOU HELP US WITH OUR DESIGN AND SET UP?
We would love to be involved in your vision! Give us a call and let's schedule a time to sit down and go over details together. We want to make it just how you envisioned. Set up fees may apply and will be included in your proposal.
Q. AW SHUCKS! I DON’T SEE WHAT I’M LOOKING FOR…
We love the thrill of the hunt. If you're looking for something we don't have, but would love to rent, give us a shot! Many items in our inventory are waiting to get their headshots taken for the website, so there's a chance we might have what you need. We also will jump at the chance to produce custom rentals as long as it fits our style too.
Q. WILL YOU SPONSOR MY EVENT?
We'd love to sponsor each and every event that matches our values at Picked. We are strong proponents of giving of ourselves for the advancement of the Greater Good. However, we can't stretch ourselves so much so that it would affect our product or service. We have set aside a fixed budget to allow us to give and we get excited to do so. If you think Picked would be a good fit to sponsor your cause, please contact us at firstname.lastname@example.org and let us know about your cause. We'll do our best to accommodate your sponsorship needs.